Frequently Asked Questions


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Getting started

Documents/Files

The Translation Process

Your Account

Payment

Miscellaneous

Getting started

How do I get a price?

The "Quick Quote" feature is a simple way of finding out the cost of a project. Simply enter your word count, choose the currency and language(s) and then click the "Calculate Quick Quote" button.

Alternatively, click "Get Started" on the home page and then browse for the document you want translating, select the languages and upload your document.

If we are unable to give you an instant price online, you can click "Request Estimate" and we will provide an estimate back to you within 1-2 working days. If you can't see the language(s) you require, or would like to discuss your project in more detail, please contact us.

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Which account type should I choose - Business or Personal?

Business Accounts should be used for companies/corporations of all sizes. This type of account offers the flexibility to add multiple authorized users, each one having access to the payment methods defined by the account administrator. Business Accounts allow multiple credit cards to be used and/or have the option to use a monthly invoicing facility with an open purchase order.

Personal Accounts should be used by any individual. Personal Accounts have just one user per account with access to all services and language combinations. All payments must be made by credit/debit card.

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What is a proofread?

A proofread is a review and edit by a second translator to ensure the context of the original text has been fully understood and translated accurately. A proofread is particularly important for business translation as there is usually more than one way to say the same thing and the second translator can ensure the appropriate tone of voice has been adopted and conventions followed.

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How do you charge and what are your rates?

Click2Translate charge on a per word basis for every language ordered. Our rates vary depending on service, language selection and number of words. Currently you have the option to be billed in one of three currencies, British Pounds, US Dollars and Euros. You will be required to make a selection at registration. Please use our "Quick Quote" feature to view rates by currency, service and language.

The price excludes the translation of text contained in graphics and does not include any post translation formatting. We will advise you if there are any additional charges for you to approve.

To obtain an accurate quote, click "Get Started" from the home page and follow the instructions on screen to upload your document(s). From here you can proceed to place your order if you wish.

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Why don't your exchange rates reflect current exchange rates?

Our charges are not dynamically adjusted to reflect current fluctuations in exchange rates. Maintaining prices at a fixed exchange rate helps our customers with budgeting and ensures our pricing remains competitive and reflects local market conditions.

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Documents/Files

How do I upload more than one document?

There are two ways to upload multiple documents:

  1. You can download and install our plug-in for Microsoft Internet Explorer. This will allow you to select more than one file at a time by using your "Shift" or "Ctrl" keys. The plug-in is by Persits Software, Inc. and installs in seconds. The next time you need to upload more than one document, simply click the "Got more than one file to upload?" link.

    Click here to install the plug-in. (You will only need to do this once.)

  2. You can browse for a document, select your languages and click the "Upload Document" button. After doing this, you can either upload another document or continue to place your order. If you have further documents to translate, simply repeat this step. By default, the languages you chose last are maintained but you may change the languages for each document if required.

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How do I retrieve translated documents?

When your translation(s) are ready you will receive an email with a link to a page were you will be able to download your documents. You can also login to "Your Account" at anytime and see current/previous orders.

If you prefer to receive your documents as an email attachment, go to "Your Account" and amend your account details. The site will then automatically email the documents to you when ready.

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How do I view documents that use different characters?

Click2Translate frequently translate from English into Chinese, Japanese, Korean, Hebrew and Arabic. Upon receiving the translated document, many customers want to open and view the translation. Unless your computer supports the language in question, the document will not display correctly.

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Which document types can be processed through Click2Translate?

The document you submit must be saved in a format that Click2Translate can process. The following document types can be processed through Click2Translate:

  • .doc
  • .rtf
  • .pdf
  • .htm
  • .html
  • .htx
  • .sgml
  • .txt

Note: "headers", "footers", graphics and occasionally "text boxes" are not recognized as part of the text to be translated. If your document contains headers, footers, graphics or text boxes, the word count may not be accurate and the format may not be retained. If the word count is different from the one quoted online, we will contact you to let you know any price difference before proceeding.

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My file type is not listed. Can Click2Translate process my translation?

We can provide you with an instant online price if your file is a DOC, RTF, PDF, HTML or TXT file. If you have a different file type (e.g. ZIP, ASP, Publisher, Quark, etc.) simply upload it in the same way and we will provide an estimate within 1-2 days. If your document contains graphics, screenshots or other elements that require more than just straight translation, we will inform you of any additional charges before proceeding.

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The Translation Process

Where do your translators come from? What qualifications do they hold?

Our translators come from all over the world. We only let translators translate into their "mother tongue" - i.e. If they are from Spain they can translate from English to Spanish but not the other way. All our translators have a professionally recognised qualification in a translation related subject and are usually specialists in other fields as well.

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Which languages do you offer?

Our Premium service offers the following languages online:

Afrikaans, Albanian, Arabic, Armenian, Assamese, Basque, Bengali (Bangla), Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Chinese for Hong Kong, Croatian, Czech, Danish, Dutch, English, English for United Kingdom, English for United States, Estonian, Farsi, Finnish, French for Canada, French for France, Galacian, German, German for Austria, German for Germany, Greek, Gujarati, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kashmiri, Kazakh, Korean, Kurdish, Latin, Latvian (Lettish), Lithuanian, Macedonian, Malay, Malayalam, Marathi, Norwegian, Oriya, Polish, Portuguese for Brazil, Portuguese for Portugal, Punjabi, Romanian, Russian, Serbian Cyrillic, Serbian Latin, Sesotho, Sinhala, Slovak, Slovenian, Somali, Spanish for Latin America, Spanish for Spain, Swahili (Kiswahili), Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh, Zulu.

However, we are able to handle requests for pretty much any language from Armenian to Zulu. Please contact us if your language is not listed.

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I can't see the language I want online. Can you still do my translation?

Yes, most probably. We are part of SDL International - one of the world's largest translation providers - and therefore have a rich resource of over 4000 translators around the world.

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Your Account

I have created a Personal Account but I am a business user. Can you upgrade me?

Yes. Simply send an email to customerservice@click2translate.com from your registered email address, including your company name and we will update your account for you. You will then be able to enjoy the benefits of a Business Account including a dedicated Project Manager, payment by purchase order and multiple account users.

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I have forgotten my password, can you email it to me?

If you try to login and have forgotten your password, simply click the "Forgotten Password?" link and your password will be emailed to your registered email address.

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How do I change my account/login details?

Login to "Your Account". You will be presented with several options for viewing and updating your account details.

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Can I share my account with another person/colleague?

If you have a Business Account, you can create multiple users within a single account and set the permissions for each user with regards to payment methods.

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Payment

Which credit/debit cards do you accept?

American Express Delta Maestro MasterCard Visa

We currently accept American Express, Delta, Maestro, MasterCard and Visa.

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I want to change my credit card details. Can I add another credit card?

You can have multiple credit cards on Click2Translate. Login to "Your Account" and click the "Credit Cards" link in the left menu. From here you can add a new credit card and remove the old one if you wish. The new card will be available to select when you place your next order.

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How secure is your site?

This Web site has chosen one or more VeriSign SSL Certificate or online payment solutions to improve the security of e-commerce and other confidential communication

Click2Translate operate a fully secure environment for placing translation orders. Throughout the site you will see the VeriSign secure seal.

VeriSign are an accredited external party who has certified that Click2Translate has the relevant software to ensure a 100% secure shopping experience.

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Can you work with purchase orders?

Yes. We can accept purchase orders from Business Account users who have successfully completed our standard credit approval process.

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Will you be sending me an invoice?

If you are a Business Account user and are using a purchase order, we will send you an invoice shortly after completion of the project or at agreed stages if the project is ongoing. We do not ordinarily send out invoices for orders where payment is made by credit card.

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Miscellaneous

Is there a contact person who can answer my questions?

Yes. We have a dedicated business development and customer service team managing the Click2Translate services. Please see our Contact Us page for all relevant contact information.

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